In Computer telephony, a Hunt Group refers to a group of extensions that are organized to process specific calls. Upon answering a call, the PBX ACD may transfer the call based upon the caller’s DNIS or ANI or extension. Likewise caller identification information (from an IVR) may be used to direct the call to a particular group of agents. The term is derived from the concept that the PBX is programmed to “hunt” for the next available agent within in a specified extension group.


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