The dial by name directory is an application that allows callers to reach users in your system by keying in the first few letters of a name in order to dial the user that the caller is looking for.
Having a Dial By Name (DBN) directory is a great option for allowing your customers or clients the ability to reach direct extensions of the people within your business. Oftentimes callers will know the name of the person they are trying to reach but may not know their direct extension. As a business owner, you never want to miss a potential sale or prohibit someone from reaching their intended person. Dial By Name directories create the ability to enter a few digit presses and receive audio responses with extension numbers. One then simply needs to enter these digits to be directly connected with the person they seek, or if that person is unavailable, the option to leave a voicemail.