Remote Monitoring & Management (RMM)

REMOTE MONITORING AND MANAGEMENT

Building on a unique hybrid agentless architecture and hundreds of policy modules for best practices monitoring and alerting, PCG Managed Workplace is designed to give service providers a complete view of their customers’ entire IT environment, including computers, security systems, telecommunications equipment, printing and imaging assets, cloud services, mobile devices and more. With a comprehensive central dashboard and over 80 predefined reports. PCG Managed Workplace quickly discover all IP-based assets, within your environment, demonstrate deep technological insight on your network, and efficiently conduct a thorough network audits that provides you a qualified report on the health of your entire network environment.

Based on the information gathered in these reports, every conversation starts with ‘here’s what’s going on with your network environment and here’s what we’re going to do to improve things.’”


View a snapshot of all monitored devices on one central dashboard

Provide customer with Network Audit Reports
Manage

By coupling powerful management and automation features and with the ability to collect, collate and alert on all the information needed to quickly identify and address issues across the customer network, PCG Managed Workplace empowers end customer to focus on their core business as they deliver a competitive differentiated, high-quality IT services. Using PCG Managed Workplace, we can remotely and efficiently, optimize configurations and network settings, manage security, automate routine maintenance tasks, update patches, conduct diagnostics and remediation, offer print supply replenishment services and more.

“We are able to do so much remotely now”.
We used to have to visit one client two to three times per week, but now it’s once per month. Now when we visit clients it’s about relationships
Not selling—and it has definitely improved their business.”

-Tommy Day, Director of Network Solutions

Service

The widespread success of PCG Managed Workplace as an advanced remote management software platform and PCG Managed Workplace outstanding reputation for quality customer service combine to form the essential foundation for our Network Operation Center (NOC) and Help Desk Services.

Fully integrated with the RMM platform, PCG Managed
Workplace NOC and Help Desk enable end customer to seamlessly extend and enhance their remote monitoring, remediation and support services with flexible, affordable, high quality, offerings including 24/7 managed services and technical support.

“PCG Managed Workplace NOC and Help Desk have been absolutely integral to our success. As a result I’ve been able to scale my business very economically, far beyond our in-house capacity.”

– James Scott, President, Longhill Strategic of Florida


Monitor, alert and report on print assets and supply levels

Conduct remote back-end remediation in real time

Fully integrated ticket management and standard operating

Extend your branded services, supported by our expertise and
Right Response workflow

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