NOC & Help Desk Solutions

Ticketing system and Network Operations Center

PCG Managed Workplace Network Operations Center (NOC) and Help Desk delivers reliable, 24 x 7 managed services and technical support to our customers, driving increased customer satisfaction and retention. PCG Managed Workplace RMM, NOC and Help Desk form a comprehensive, integrated solution will manage your entire IT environment and respond quickly to your needs. Defined monitoring rules for NOC-managed assets, detailed workflow procedures and automation wherever possible ensures reliability and operational best practices as well as maximum performance and cost advantages.

How does this benefit you?

Increase Profitability

Focus on your core business while enhancing your in-house resources to higher initiatives by transferring your high frequency IT management activities to PCG Managed Workplace NOC and Help Desk.

Scale your Business Rapidly and Affordably

PCG Increase customer satisfaction, retention and loyalty by reducing downtime and increasing productivity through the delivery of reliable 24×7 technical support services for all end-users—and rapidly add new user sites

Increase Brand Exposure

PCG operates as the IT support provider for our customers, using fully customized end-user communications, including emails, toll-free phone, and online chat technical support.

Synchronize Your Resources

Experience the efficiency of 100% visibility and ticket round-tripping where PCG Managed Workplace operates as a seamless extension of your technical staff by fully integrating our RMM, NOC and Help Desk ticketing system with your Professional Services Automation (PSA) platform.

What does NOC & Help Desk offer?

Centralized management

A single point of contact for any service modifications or issue resolution, our North American-based Triage Desk conducts all communication with you for fully centralized management and communication that is convenient, efficient and reliable. NOC, Help Desk and RMM issues are transferred to appropriate resources seamlessly and transparently behind the scenes.

Choice

Take advantage of our deep integrations with leading PSA tools and keep using the system you already have. Customize NOC and Help Desk service delivery for every client as required— the choice is yours.

Synchronized ticketing

Always know what’s going on with the complete transparency, efficient tracking, problem resolution and accurate billing made possible by integrating NOC and Help Desk with your PSA and synchronizing all ticket information.

Customized desktop support icon

Increase productivity by allowing users to initiate instant communication with our new Help Desk a manner of your choice: toll-free phone, email, online chat, ticket creation, or by accessing our website—all through a convenient Support Assistant icon on every workstation we manage.

“Right-Response” workflow management

Ensure a consistent, professional response to every major alert, supported by hundreds of detailed workflow procedures developed by our most experienced System Engineers and consistent use of PCG Managed Workplace RMM task automation wherever possible to maximize performance.

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